Refund and Returns Policy for PlugClub.us

At PlugClub.us, we are committed to providing our customers with the best possible shopping experience. This includes ensuring that our refund and returns process is clear, fair, and efficient. Please read our policy carefully to understand your rights and responsibilities when it comes to refunds and returns.

Returns

Due to the nature of our products, all sales are final. Once your order has left our facility, it cannot be returned or refunded. However, in the unlikely event that you receive a wrong or defective product, we offer a straightforward return and exchange process:

  1. Incorrect or Defective Products:
    • If you receive an incorrect or defective product, please notify us within 24 hours of delivery.
    • Provide your order ID, tracking number, and a detailed description of the issue.
    • We will arrange for an exchange once we have received and inspected the incorrect or defective product.

Exchanges

If you need to exchange a product due to receiving the wrong item or a defective product, follow these steps:

  1. Contact Us:
    • Email us at {email} within 24 hours of receiving your order.
    • Include your order ID, tracking number, and a detailed description of the issue.
  2. Return Instructions:
    • We will provide instructions for returning the incorrect or defective product.
    • Ensure the product is securely packaged to avoid damage during transit.
  3. Inspection and Exchange:
    • Once we receive the returned product, we will inspect it to verify the issue.
    • If the product is found to be incorrect or defective, we will process the exchange and send the correct product at no additional cost to you.

Refunds

Refunds are only applicable under the following conditions:

  1. Order Cancellation:
    • You may cancel your order any time before it is dispatched.
    • A 10% surcharge will apply to any cancellations to cover processing fees.
  2. Non-Delivery:
    • If your order has not been delivered within 5 business days (within the U.S.) or 7 business days (international orders), please contact us.
    • Include your order ID and tracking number in your message.
    • We will investigate the issue, and if it is determined that the order was lost, we will reship the order or provide a refund at our discretion.

Non-Refundable Situations

We cannot offer refunds or exchanges under the following circumstances:

  • If you change your mind after the order has been dispatched.
  • If you provide incorrect shipping information and the order is delivered to the wrong address.
  • If the product is confiscated by customs in restricted countries (Norway, Sweden, Finland, or Kuwait).

Damaged Items

If your product arrives damaged, please follow these steps:

  1. Report Damage:
    • Contact us at {email} within 24 hours of receiving your order.
    • Include your order ID, tracking number, and photos of the damaged product and packaging.
  2. Replacement:
    • We will review your report and, if approved, arrange for a replacement product to be sent to you.

How to Contact Us

If you have any questions about our refund and returns policy, or if you need assistance with a return or exchange, please contact us at {email}. Our customer service team is always ready to help and ensure you have a positive shopping experience with PlugClub.us.

Note: Ensure that all contact details provided are accurate to avoid any delays in processing returns, exchanges, or refunds.